The AccessAble Help Desk for Windows and Web was developed many years ago and the 2019 version is the most recent update to the program. Many new features should make the program even more well received than past versions. At least that is my hope, since I am the developer of the program. About that name... I had earlier developed programs like Been There, Done That! and Problem Solved! which were also affordable help desk programs but they used a proprietary database. Many people emailed me that they liked my software but they wanted me to use Microsoft Access database on the back end. I agreed and at the same time provided a web interface option. So those early customers were "Able" to "Access" the program using their preferred database and use either the desktop and/or browser based interface
This help file will concentrate on the desktop, Microsoft Windows, application.