NEW VERSION 2019 - Now Available. More Information coming soon but highlights: 1) Includes Incidents in addition to Support Requests. 2) Both Requests and Incidents feature Cascading Drop Down Lookups. This will help in classifying requests and incidents. 3) New Themes for the Desktop Application with the ability to easily change Font Sizes.
11/23/2019 - The latest version of AccessAble Help Desk is now available fordownload.
11/22/2019 - Download Linksadded and Ordering Link. Need a few more videos and update some screen shots, but pretty much ready!
The AccessAble Help Desk is an affordable but comprehensive program to assist IT Help Desk staff in recording,updating and reporting on support requests from end users, as well as maintaining inventory information on hardware and software. The program is provided by default with a Microsoft Access database (mdb) file, however, a Microsoft Sql Server backend may be used and a backup file which includes the initial reports, dashboards and more is available. Instructions are also provided for configuring both the desktop application and the optional web interface to use the MSSQL database.
Visit theDownload page for a fully functional 30 day trial. If you have question or comments you can send me an emailand I will get back to you as soon as I can.
Unlimited staff, no annual fees or maintenance cost and you also receive the web interface free (requires MIcrosoft IIS). The web interface should be fine on any modern browser, I do recommend Microsoft Edge, and also may be usable for some purposes on a Smart Phone. Some pictures below.