The AccessAble Help Desk is an affordable but comprehensive program to assist IT Help Desk staff in recording, updating and reporting on support requests from end users, as well as maintaining inventory information on hardware and software. The program is provided by default with a Microsoft Access database (mdb) file, however, a Microsoft Sql Server backend may be used and a backup file (.bak) which includes the initial reports, dashboards and more is available. Instructions are also provided for configuring both the desktop application and the optional web interface to use the MSSQL database.
You can try the web help desk right now at: https://accessablehelpdesk.com/web2019 to add Requests as a Customer login with the usename of "anne" and empty password. To login as a member of Management - Access to Everything, but Read Only - use the username of "Boss" and empty password. Email me if you have questions as you try the demo from these two roles.
Some of the new features in Version 2019:
1) Includes Incidents in addition to Support Requests.
2) Both Requests and Incidents feature Cascading Drop Down Lookups. This will help in classifying requests and incidents.
3) New Themes for the Desktop Application with the ability to easily change Font Sizes.
5/31/2020 - New Videos added, long overdue. The Web interface is very similar to the desktop application but these videos may be helpful to some.
NOTE: As of 5/29/2020 - next version will be 2021 - or later. That depends on feedback.
NOTE: I recently installed AccessAble Help Desk 2019 on a brand new computer and realized the help file may be incorrect and causing confusion (though I have not had anyone email me). In the past I had set the default password for the Admin account to blank or empty. However, in the version I just downloaded the password for Admin was in fact "master". I plan on doing some more testing and updating of videos etc. Apologies for any inconvenience. For now try Admin with a blank password and if you get an error try Admin with password "master".
Come back often as I begin updating the web site with more information. If you have question or comments you can send me an email and I will get back to you as soon as I can.
Unlimited staff, no annual fees or maintenance cost and you can use the desktop application, browser application or my favorite, both.
Microsoft Windows, Microsoft Access, Microsoft SQL Server are all trademarks of Microsoft Corporation. I don't sell any Microsoft Products - but I do recommend them.