Developed by someone who has Been There, Done That
Dennis Baggott has worked in the Information Technology field for longer than some customers have been alive - well maybe not that long. This program was developed as an affordable solution for those brave souls that support hardware, software and users. I have felt your pain!
The first help desk software I developed for my own use, and then sold to others, used a proprietary database. Many people emailed me that they liked the program but wanted to use a Microsoft ACCESS format database on the backend. Many also wanted a web interface. More than a decade has gone by since the first version. Now, AccessAble Help Desk 2018 is ready. Try it - you might just like it!