NEW VERSION 2019 - In the Works. More Information coming soon but highlights: 1) Includes Incidents in addition to Support Requests. 2) Both Requests and Incidents feature Cascading Drop Down Lookups. This will help in classifying requests and incidents. 3) New Themes for the Desktop Application with the ability to easily change Font Sizes. Check Back Soon as I am finalizing changes - and soon beginning new documentation and videos.
The AccessAble Help Desk is an affordable but comprehensive program to assist IT Help Desk staff in recording,updating and reporting on support requests from end users, as well as maintaining inventory information on hardware and software. The program is provided by default with a Microsoft Access database (mdb) file, however, a Microsoft Sql Server backend may be used and a backup file which includes the initial reports, dashboards and more is available. Instructions are also provided for configuring both the desktop application and the optional web interface to use the MSSQL database.
Come back often as I begin updating the web site with more information. If you have question or comments you can send me an emailand I will get back to you as soon as I can.
Unlimited staff, no annual fees or maintenance cost and you will receive the web interface free (requires MIcrosoft IIS).
The on line help will be more up to date, but you can download the help file in PDF format. In addition manyVideos will be posted on this web site.