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AccessAble Help Desk
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NEW VERSION 2019 - Now Available. More Information coming soon but highlights:  1)  Includes Incidents in addition to Support Requests.  2)  Both Requests and Incidents feature Cascading Drop Down Lookups.  This will help in classifying requests and incidents.  3) New Themes for the Desktop Application with the ability to easily change Font Sizes.  
The AccessAble Help Desk  is an affordable but comprehensive program to assist IT Help Desk staff in recording,updating and reporting on support requests from end users, as well as maintaining inventory information on hardware and software.  The program is provided by default with a Microsoft Access database (mdb) file, however, a Microsoft Sql Server backend may be used and a backup file which includes the initial reports, dashboards and more is available.  Instructions are also provided for configuring both the desktop application and the optional web interface to use the MSSQL database.
Visit the Download page for a fully functional 30 day trial.  If you have question or comments you can send me an email and I will get back to you as soon as I can.

Unlimited staff, no annual fees or maintenance cost and you also receive the web interface free (requires MIcrosoft IIS).  The web interface should be fine on any modern browser, I do recommend Microsoft Edge, and also may be usable for some purposes on a Smart Phone.  Some pictures below.

   
  

The on line help will be more up to date, but you can download the help file in PDF format.  In addition many Videos are posted on this web site.

This is the Official Home Page for
the AccessAble Help Desk
Developed by Dennis Baggott
(c) 2018

ABOUT
Developed by somone who has ..
Been There, Done That!
An affordable program to help you manage
End User, Requests, Hardware, Software
and more.
Origin
Developed more than 10 years ago
based on requests by existing and
potential customers.
This version makes a good program
even better in many ways.
Microsoft Windows, Microsoft Access, Microsoft SQL Server, and Microsoft Office
are trademarks of MIcrosoft Corporation.
Other trademarks are property of their resepctive owners.
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